Shipping Policy
Delivered with Care
Every order is prepared with quiet attention, from our studio in Hong Kong to your doorstep.
We ship worldwide to over 30 countries across North America, Europe, and Asia Pacific. Below are our shipping timeframes and policies.
Processing Time
Orders are processed within 1-3 business days after payment confirmation. During peak seasons, processing may take up to 5 business days. You will receive a confirmation email with tracking information once your order ships.
Delivery Estimates
- Europe — 5-10 business days
- North America — 7-14 business days
- Asia Pacific — 5-12 business days
- Rest of the World — 10-20 business days
Please note that these are estimates and actual delivery times may vary due to customs processing or local postal conditions.
Shipping Costs
Shipping fees are calculated at checkout based on your destination and order weight. We offer free shipping on orders over 150 EUR to select regions.
Tracking Your Order
Once your order is dispatched, you will receive a tracking number via email. You can track your package through the carrier's website. If you have any issues tracking, contact us at fayzetrading@outlook.com.
Customs & Duties
International orders may be subject to customs duties and taxes imposed by the destination country. These charges are the responsibility of the recipient. We recommend checking with your local customs office for details.
Undeliverable Packages
If a package is returned to us due to an incorrect address or failure to collect, we will contact you to arrange reshipment. Additional shipping fees may apply.
Questions?
If you have any questions about shipping, please contact us at +852 93625409 or fayzetrading@outlook.com. We are happy to assist.