FAQ

Ordering & Payment

Q: Which currency are your prices in?
A: All prices are listed and charged in Euro (EUR). We accept PayPal, Visa, and Mastercard for payment.

Q: Is my payment information secure?
A: Yes. We use SSL encryption and process payments through PayPal's secure gateway. We never store your card details on our servers.

Shipping & Delivery

Q: How long does shipping take?
A: Orders are processed within 1-3 business days. Delivery typically takes 7-14 business days depending on your location. You will receive a tracking number once your order ships.

Q: Do you ship internationally?
A: Yes, we ship to over 30 countries across North America, Europe, and Asia Pacific. Shipping costs and times vary by destination.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unworn, unwashed, and with original tags attached. Please contact us at fayzetrading@outlook.com to initiate a return.

Q: How long do refunds take?
A: Once we receive and inspect your return, refunds are processed within 5-7 business days. The refund will be issued to your original payment method.

Product Care

Q: How should I care for my fayzetra garments?
A: We recommend gentle machine washing in cold water and hanging to dry. Avoid bleach and high-heat drying to preserve the natural fabric quality.

Contact & Support

Q: How can I reach customer service?
A: Email us at fayzetrading@outlook.com or call +852 93625409. We respond within 24 hours, seven days a week.

If you cannot find the answer you are looking for, please do not hesitate to contact us. We are here to help.